FAQs

Q1: How do I choose the correct product size for my recipient? Don't worry! We provide several easy ways to measure ring size:

  • Method 1 (Recommended): Use a piece of string or a strip of paper to wrap around the base of the recipient's finger. Mark where it meets, then measure the length with a ruler and compare it to our online ring size chart at cocojewelrylove.com.

  • Method 2: Secretly borrow a ring that the recipient often wears. Place it on a piece of paper and trace the inner circle. Our size chart can help you match it.

  • Method 3 (Ultimate Guide): If you want to keep it a complete surprise, choose open-ended adjustable rings or styles with flexible chain links—no need to worry about size!

Q2: What materials are the products made from? Will they cause allergies or fade? Please rest assured, we select high-quality, eco-friendly materials, focusing on comfort and safety.

  • Materials: Our products are primarily made from 18k gold plate and sterling silver, which are sturdy, wear-resistant, and hypoallergenic, suitable for most sensitive skin. You can check the material of each product on its specific product page.

  • Color Fastness: Our gold plating is thickened for durability. Under normal wear, the color lasts. We recommend avoiding contact with chemicals (e.g., perfume, pool water) and removing items before showering or exercising to extend their luster.

Q3: Will the actual product look different from the pictures? All our product photos are taken by professional photographers using natural lighting to accurately represent the true colors and details of our jewelry. Please note that colors may appear slightly different on various screens due to individual display settings.

Q4: If I place an order now, when will it arrive? We completely understand your eagerness! Under standard conditions, products typically take 3-7 days for logistics transit. If you have already placed an order, you can check your order status anytime on our site.

Q5: What shipping methods do you offer, and what are the costs? We offer Standard and Expedited shipping. Orders over $49 enjoy FREE Standard Shipping. For detailed shipping policies and delivery times, please check our Shipping Policy page.

Q6: Can I modify or cancel my order? To get your gift to you as quickly as possible, orders cannot be modified or canceled once they enter the packing process. If you have provided an incorrect shipping address or if you have any questions regarding your order's status, please reach out to our Customer Happiness Team right away at cocojewelrylove@gmail.com. While we will strive to accommodate your needs, we cannot guarantee changes can be made.

Q7: Do you offer gift wrapping and message services? Absolutely! This is the part we cherish the most.

  • All orders are shipped in independent Coco Jewelry brand gift boxes with exquisitely designed packaging.

  • At checkout, you can enter a desired message (within 70 characters) in the text box. Additionally, our gift box includes a pre-printed gift card conveying messages of encouragement, comfort, and gratitude.

Q8: Will the shipping package reveal what's inside? Absolutely not! We understand the importance of surprise. All parcels are shipped in neutral cardboard outer boxes. The shipping label will not contain sensitive information about jewelry or the brand name, perfectly guarding your surprise.

Q9: Can I return or exchange an item if the size is wrong or I don't like it? We want you to be 100% happy with your purchase. We offer a worry-free 30-day return and exchange policy from the date of receipt.

  • Important Note: Please contact us at cocojewelrylove@gmail.com before initiating a return. If the received item itself has no issues, shipping and handling fees are non-refundable, and the buyer is responsible for the return shipping cost. Items must be in perfect, unworn condition with original packaging.

Q10: What does the Lifetime Guarantee cover? We offer a 100% lifetime guarantee for all our pieces and accessories. We stand behind our craftsmanship and materials. If our product quality does not meet your expectations, we want to make it right. Please note: This does not cover lost or stolen items.

If you have any questions, please feel free to contact us at cocojewelrylove@gmail.com.