Shipping & Returns

We are truly grateful to you for supporting our small business, and we are trying our best to ship your orders with care while keeping our team safe and healthy at cocojewelrylove.com.

Order Modifications Orders can be cancelled or modified within 6 hours after being placed.

US Shipping Options

  • Standard Shipping: $5.99

  • Free Shipping: Available on all orders over $49

International Orders

  • Standard Shipping: $6.99

  • Free Shipping: Available on all orders over $49

  • Customs: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

Processing Times

  • Non-customized products: Carefully packed and shipped within the same day or 1 business day.

  • Personalized/Customized products: Hand-designed and shipped within 2-3 business days.

  • Transit Times: Transit times are estimates and may vary depending on the destination and carrier delays.

Return Policy

Please check your items as soon as your order is received. If there are any issues, please notify us within 30 days so we can assist you.

How to Start a Return Please contact us at cocojewelrylove@gmail.com before returning any item.

Return Conditions

  • Original Condition: All returned products must be in their original, unworn condition. We will issue a credit to you after we receive and inspect the returned products.

  • Return Costs: If there is no defect or problem with the item received, shipping, handling, and insurance fees are not refundable. In these cases, the buyer is responsible for the return shipping cost.

Return Requirements When returning an item, please make sure to include:

  • Your Order Number

  • Your Name and Email Address

Thank you for shopping with Coco Jewelry!