Warranty & Repairs
Lifetime Warranty
Coco Jewelry provides a lifetime warranty for regularly priced items purchased through our official website, cocojewelrylove.com. This warranty covers the original purchaser against breakage or malfunction under normal use, caused by defects in materials or craftsmanship.
Warranty Coverage and Eligibility
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Inclusions: For eligible items, we will either repair the piece or replace it with the same or a comparable model. This service is limited to one occurrence per item.
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Exclusions: Final Sale items, including those from sample sales or explicitly marked "FINAL SALE" in the product description, are excluded from this warranty and are not eligible for repair or replacement.
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Voidance: The warranty will be void if the product has been subjected to misuse, alteration, or modification by any party other than our authorized professionals.
Important Notes
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Shipping: Customers are responsible for all shipping costs associated with warranty repairs or replacements.
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Professional Assessment: Our jewelry professionals reserve the right to void the warranty for any item showing signs of modification, abuse, or damage beyond normal wear and tear.
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Loss or Theft: Coco Jewelry is not liable for lost or stolen items.
How to Initiate a Repair
To initiate a repair or claim under your warranty, please reach out to our customer service team via email at cocojewelrylove@gmail.com. Our team will guide you through the next steps to ensure your jewelry remains a timeless part of your collection.